Connecting Wisconsin residents to addiction services

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La Crosse, Wis. (WXOW) – Great Rivers 211 is a free service available to the community around the clock. The service is meant to provide information regarding a variety of resources people may need.

They recently launched a new addition to their service called the Addiction Recovery Helpline. The new program connects callers to pathways to help them overcome a variety of substance abuse problems.

A United Way agency, as well as a community service of Gundersen Health System, they rely on funds from both organizations to provide connections.

“From children’s needs, people with disabilities, young people, parents, use of drugs and alcohol, mental health problems,” Director of Great Rivers 211 Mary Mundt Reckase explains.

Whether they struggle with alcohol, opioids, or methamphetamine, people all across Wisconsin now have one simple way to find help.

“A place to call to find out what’s available to them when they want to start their recovery, assessment services, treatment services, support,” Mundt Reckase adds.

The addition comes as a response to the increase in drug-related deaths across Wisconsin and the nation.
A helpline made possible by a grant from the Wisconsin Department of Health. 

“Funds are going out to all of the seven call centers throughout Wisconsin, and Great Rivers 211 is one of those seven call centers.” Mundt Reckase describes.

While information is available online, database coordinator Barbara McPeak says, actually calling can connect people with those who know how to navigate the system.

“Also a very supportive listening ear,” McPeak continues, “Sometimes that’s the big piece people want, to be heard. They want to tell their story.”

Great Rivers 211 spent months increasing their staff to prepare the database with resources throughout the state.

“People are at different points in their recovery, and we just encourage everybody to take that next step. Reach out, find out what’s out there and get some help,” Mundt Reckase finishes.

Callers can dial 211 to get in touch with a broad array of area resources. People can also contact the Substance Abuse Helpline directly at (833) 944-4673.

Peter Lenz

Peter Lenz

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