VIROQUA, Wis. (WXOW) — April 14-20 is National Public Safety Telecommunicators Week to honor dispatchers for the hard work they do during emergency situations.
Vernon County dispatchers said multi-tasking is the key component for working in their high-pressure field.
“Give me your location right away,” Vernon County dispatcher Betsie Nachtigal said. “I don’t necessarily need to know what’s going on right away but I need to know where you’re at to be able to help you.”
She said that cellphones make it easier for people to call, but sometimes harder for dispatchers because of the number of calls they get at once.
People are always encouraged to call 9-1-1. If someone is put on hold it’s only because dispatchers are calling law enforcement or an ambulance to send out to the situation.
According to Governor Tony Evers, Wisconsin dispatch centers answer nearly 3 million calls every year.